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Guarding your financial interests, we set standards of reliability and accountability, designed to ensure fairness and accessibility of financial services for all.

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Compensation and Asset Protection

Home : Compensation and Asset Protection
Securing assets and facilitating fair financial outcomes

Proactive financial protection
and Efficient Settlement

SAFEGUARDING OF ASSETS

Financial compensation and asset safety

The MTOY finance commission was founded as an unbiased international panel, acting as an independent mediator to guarantee just evaluation and prompt settlement of disputes.Furthermore, the Commission extends additional protection to traders through its Compensation Fund

What is the limit of coverage?The Compensation Fund provides a maximum limit of 200,000 euros for each customer. Following a decision to alter a member's status, the Financial Commission processes payments to claimants within 15-30 business days. Throughout this timeframe, the Commission ensures all actions are taken to enable direct payments to claimants while confirming their personal details. Should the fund's balance be inadequate due to numerous unresolved claims against participating dealers, the available resources will be proportionally allocated among all claimants.

Service overview: We specialize in preparing and streamlining documentation for broker agreement terminations and initiating bank chargebacks, strictly adhering to established protocols.

HOW IT WORKS ?

Enhanced financial protection through the compensation fund

The Compensation Fund acts as a safeguard designed to protect the interests of clients interacting with the Commission's regulated entities. This fund is a financial buffer, maintained in a separate bank account, to cover claims against participants who fail to adhere to the Financial Commission's rulings. This arrangement provides clients with a reliable recourse for compensation, reinforcing trust in the financial services sector.

After an initial discussion with our specialists, clients may choose to engage our services by paying a nominal fee of 1% of the claim's potential recovery amount. Upon payment, we commit to vigorously pursuing the recovery of your funds, advocating on your behalf across various platforms, including brokerage firms, insurance companies, offshore jurisdictions, and through complex banking transactions. Our goal is to ensure that you are justly compensated.

Work results

CLIENT BASE

10,000+ Customers

  • Commitment to excellence
  • Meeting diverse needs consistently
  • Expanding reach to more clients
COMPLETED RETURNS

9,000 Completed Returns

  • Proficiency in substantial volume handling
  • Commitment to delivering quality results
  • Efficient process and client satisfaction
MARKET PRESENCE

20 Years on the Market

  • Established as a trusted presence
  • Delivering consistent quality services
  • Adapting to evolving industry landscapes

OUR APPLICATION FOR REFUND

Initial Phase

Initially, MTOY evaluates your submission to verify if all required information is present. If any information is missing, MTOY undertakes a detailed investigation to fully understand the company’s standpoint. Typically, MTOY forwards your complaint to the appropriate regulated company.

Intermediate Phase

The company under scrutiny then submits an exhaustive report to the MTOY, elaborating on the reasons for their decisions in detail.

Evaluation Phase

If the review confirms that the company's actions are consistent with regulatory standards, the MTOY will inform you of this finding, maintaining transparency and clarity throughout the process.

Intervention Phase

When MTOY sees the need for regulatory intervention, it actively engages with the company in question to address the issue with thoroughness and prudence. Please be aware that the MTOY might be restricted from sharing the particulars of the resolution with you, due to confidentiality requirements, to preserve the integrity of the process.

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When drafting your complaint, ensure it includes necessary details to enable thorough investigation

  • Your name and address. Include the same for any other individual involved.
  • Name and address of the entity you are filing the complaint against.
  • For Insurance Issues: Type of insurance, policy number, and claim number (if applicable).
  • For Financial Complaints: Type of account (e.g., checking, savings), account or customer number, and the financial institution's name.
  • For Securities-Related Issues: Securities identification number (WKN or ISIN) and the name of the brokerage firm.

Our contact information

Adress: The Valley 2640, Anguilla

Phone: +1 264 4972378

E-mail: [email protected]

Office hours: 8AM - 6PM

Weekend day: Saturday,Sunday