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A chargeback occurs when a credit card holder disputes a charge on their account and the transaction is reversed, returning funds to the cardholder's account. This process is initiated by the cardholder with their issuer for a variety of reasons including but not limited to fraud, clerical errors, or dissatisfaction with the service/product received.

To initiate a chargeback, you must contact your credit card issuer directly. It’s important to have all relevant information about the transaction handy, including transaction dates, amounts, and the reason for the chargeback request.

MTOY assists businesses and individuals by providing expert advice and guidance through the chargeback process and other investment-related disputes.

Yes, chargeback requests must typically be filed within 120 days from the transaction date or from when you discovered the issue prompting the chargeback.

While MTOY does not file chargebacks directly, we provide comprehensive support to help you understand the process and prepare necessary documentation to submit your claim effectively.

Transactions that may qualify include fraudulent charges, transactions not authorized by the cardholder, non-receipt of goods or services, or when the items received are not as described.

To prevent chargeback fraud, businesses should use clear and descriptive transaction descriptors, maintain robust documentation of purchases and customer interactions, and implement stringent verification processes for transactions.

Typically, you will need to provide the transaction receipt, any correspondence with the merchant, proof of returned goods, if applicable, and a detailed reason for the chargeback.

The chargeback process can vary but typically takes between six weeks to six months, depending on the complexity of the case and the card issuer’s specific procedures.

If your chargeback claim is denied, you have the right to seek further clarification and, if unsatisfied, escalate your complaint within the card issuer’s dispute process or seek alternative legal advice.

Yes, a merchant can contest a chargeback by submitting evidence that the transaction was legitimate. If the merchant’s evidence is accepted, the chargeback will be reversed, and the charge will reappear on your statement.

Filing a chargeback does not directly affect your credit score. However, unresolved disputes leading to unpaid debts may impact your credit rating.

A refund is a voluntary transaction reversal initiated by the merchant, while a chargeback is a forced transaction reversal initiated through the card issuer at the request of the cardholder.

Fees can vary depending on the card network and specific circumstances of the chargeback. Generally, merchants are charged a fee when a chargeback is initiated against them.

You can contact MTOY through our website’s contact form, via email at [email protected], or by phone at +1 264 4972378 for personalized assistance and guidance.

Before initiating a chargeback, cardholders are encouraged to contact the merchant directly to resolve disputes. Mediation or arbitration services are also viable alternatives.

Chargeback rights are protected under laws such as the Fair Credit Billing Act in the United States, which provides the legal basis for disputing and resolving fraudulent and disputed transactions.

Yes, chargebacks can be filed for international transactions under the same conditions as domestic ones, although additional challenges may apply due to jurisdictional and procedural differences.

If you suspect that your account details have been compromised, immediately contact your card issuer to report suspected fraud and consider requesting a new card with different account numbers.

MTOY adheres strictly to data protection regulations to ensure that all personal information and case details remain confidential and secure throughout the process.
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When drafting your complaint, ensure it includes necessary details to enable thorough investigation

  • Your name and address. Include the same for any other individual involved.
  • Name and address of the entity you are filing the complaint against.
  • For Insurance Issues: Type of insurance, policy number, and claim number (if applicable).
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Our contact information

Adress: The Valley 2640, Anguilla

Phone: +1 264 4972378

E-mail: [email protected]

Office hours: 8AM - 6PM

Weekend day: Saturday,Sunday